2012 Mobility Management Webinar Series
A series of webinars about mobility management held and recorded in 2012.
1. Building Partnerships to Reduce Transit Service Gaps: Lessons from Wisconsin
February 13, 2012
About the Event
This webinar highlighted best practices for developing partnerships with other transit agencies and non-profit organizations to increase service options using non-traditional methods. The presenters shared experiences and lessons learned from mobility management around Wisconsin. The webinar also featured a Q&A session and discussion among participants.
Mobility management focuses on meeting the needs of individual customers—including older adults, people with disabilities, and individuals with lower incomes—through a wide range of coordinated transportation options and service providers.
Presenters
- Norah Cashin, Transportation Manager, Dane County Department of Human Services, Madison, Wisconsin
- Carrie Porter, Older Americans Act Consultant - Transportation Specialist, Greater Wisconsin Agency on Aging Resources
- Joan Willshire (facilitator), Executive Director, Minnesota State Council on Disability
2. Building a Metro Area Transit One-Stop Call Center
March 5, 2012
About the Event
This webinar highlighted two organizations that have established metro area one-stop call centers using mobility management strategies. One presentation explored how Ride Connection has become the go-to resource for connecting individuals who experience barriers to transportation access with programs and tools that help them meet their unique needs. Ride Connection, which operates in the Portland, Oregon, metropolitan region, uses a one-stop call center and travel coaching services to introduce customers to a variety of transportation options and guide them toward the best option for any given trip.
In the other presentation, attendees learned about the Transportation Resource Information Point (TRIP) program of Central Maryland Regional Transit (CMRT). TRIP is a one-call/one-click transportation resource program operating in the Baltimore region. The one-click TRIP website allows viewers to quickly see a variety of transportation options from area service providers in one easy-to-use location. The one-call TRIP hotline allows customers, human service agencies, and partner organizations to receive immediate information and assistance.
Presenters
- Cora Lee Potter, Service Specialist, Ride Connection
- John W. Powell, Jr., CEO, Central Maryland Regional Transit
- Dennis L. Dorsey, Mobility Manager, Central Maryland Regional Transit
3. Delivering Non-Emergency Medical Transportation Service Through Public Transit Coordination
March 19, 2012
About the Event
This webinar highlighted how Smart Link Transit is providing non-emergency medical transportation services using public transit coordination strategies. SmartLink Transit has been the Medical Assistance transportation provider in Minnesota’s Scott and Carver Counties since 2010. SmartLink staff shared their experience with the program, including the steps they took to prepare, additional duties performed as a result, and the specific processes involved in providing this type of transportation.
Presenters
- Wendy Halquist, Medical Assistance Transportation Specialist, SmartLink Transit
- Alan Herrmann, Operations Supervisor, SmartLink Transit